Cancellation and Refunds

This is because the thing you buy is delivered the moment you pay. Your listing is published and your position on the board is granted within seconds, and it cannot be un-published in a way that returns the value to us.

This applies in particular if:

• You change your mind after paying.
• You submitted the wrong link, or misspelled it. Your link is checked and shown back to you before any money is taken, which is when to catch this.
• Someone pays more than you afterwards and your position drops. Your position is not guaranteed to last — see the Terms.
• Your listing is removed for breaking the Rules.

There is nothing to cancel. There is no subscription, no recurring charge and no stored payment method. Each payment is a single purchase of a single listing placement, and nothing is ever charged again unless you choose to pay again.

You may abandon a checkout at any point before paying, and nothing is charged. A listing is created only when money actually moves.

A refund is issued where the failure is ours rather than a change of mind:

• You were charged and no listing was created. This should not happen — payments are reconciled against the payment provider’s own records and a missing listing is created from them automatically. If it happens anyway, the listing is granted, or the payment is returned in full.
• You were charged twice for the same thing. The duplicate is returned in full.
• You were charged an amount other than the amount shown to you before paying.

In each case write to the address below. Refunds are made to the original payment method, which is a requirement of the payment provider rather than a preference.

• A complaint is acknowledged within 48 hours.
• Where a refund is due, it is submitted to the payment provider within 3 working days of being agreed.
• The provider then returns it to your bank or card, which typically takes a further 5 to 7 working days. That part is outside our control.
• Any complaint is resolved within one month, as the Consumer Protection (E-Commerce) Rules, 2020 require.

Operated by

Seelam Mahendhar Goud

Trading as

listup

Address

H No 14-1-90/248/A, Gayathri Nagar, Allapur Road, Borabanda, Balanagar, Medchal-Malkajgiri, Telangana 500018, India

Email

contact.galvam@gmail.com

Phone

+91 91005 67616

Grievance officer

Seelam Mahendhar Goud

Support hours

Monday to Friday, 10:00–18:00 IST